Frequently Asked Questions

Durable medical equipment is any medical equipment used in the home to aid in a better quality of life. DME is used to provide additional support and care to patients outside of the hospital environment and is designed to support both temporary and permanent conditions. Although the term ‘durable’ is used it can also cover disposable, non-durable items that are used in everyday, essential home healthcare. Therefore, DME can be split into two main groups: Durable equipment – this includes long lasting essential items such as wheelchairs, beds, walkers, respiratory apparatus, CPAPS, nebulizers, and more. Non-durable equipment – this includes disposable or non-permanent equipment such as gloves, rubber/plastic hose (used for equipment such as catheters and nebulizers that need regular replacement), syringes and more.

These items include replacement, corrective or supportive devices used to replace a missing portion of a person’s body. They can also be used to prevent or correct a physical deformity or provide support, restrict or eliminate a weakened condition of a person’s injured body part. This can include braces, supports, crutches, and splints.

Usually, an order or prescription from a patient’s healthcare provider, physician’s assistant, or certified nurse practitioner is needed. The patient or caregiver can then come to Synergy Medical Supply with the prescription. We have trained specialists that will submit a request for authorization to Medicaid, Medicare, or private insurance and provide the appropriate products and service. 

Synergy Medical Supply will send a bill to Medicare or the appropriate insurance provider. If the patient qualifies for Medicaid, Synergy Medical Supply will send a bill to Medicaid. Medicaid pays for a large number of necessary medical items. 

Yes, for most items you will need a detailed prescription from the patient’s healthcare provider, physician’s assistant, or certified nurse practitioner. This allows us to provide the exact medical equipment and supplies necessary and to bill the appropriate insurance carrier for the service.

The RX should include the name of the patient, date of birth, a description of the specific item(s) or service that is required, length of service or need and a supporting signature and date. 

Make sure you can tell us the information on all of your insurance cards (Medicare, Medicaid, or private insurance). We will also need the detailed prescription provided by the patient’s healthcare provider, physician’s assistant or certified nurse practitioner.

A trained staff member will ask you some questions to get your information and the purpose of your visit. If an insurance provider will be paying for the supplies, make sure you have all copies of all insurance cards and a doctor’s detailed prescription. If you are not going to use insurance, than these products can be paid for out of pocket. A few supplies cannot be sold without a doctor’s detailed prescription.

Absolutely! We are an “accredited” DME provider and work with Medicaid and Medicare as well as many other secondary insurance carriers. 

Eligibility is specific to the equipment or supplies that you need. Contact one of our trained representatives and we will be happy to help work through those requirements. Call 888-723-8819.

We are a full service “accredited” DME provider. We supply diabetic supplies, blood pressure monitors CPAP supplies, nebulizers, wheelchairs, walkers, crutches, hospital beds, commodes, etc. Contact one of our trained representatives to see if we have the product you need. Call 888-723-8819.

Yes, we provide some clinical respiratory services. Please call for more information 888-723-8819. 

Most insurance companies, including Medicare, only cover the lifting mechanism in the lift chair. You will then need to provide the remainder of the cost. 

No, unfortunately not. Lift chairs are specifically designed and built to work with the lift mechanism and a standard recliner chair cannot be retrofitted. 

Most insurance carriers have a power operated vehicle (POV) or scooter benefit. Coverage varies and it would have to be medically necessary before an insurance company would consider it. Most insurance carriers have a prior authorization process which we can guide you through. This oftentimes includes a home evaluation where a mobility specialist would bring a demo unit to your home for the evaluation.

Sorry, but no. Because of infection control issues, this type of equipment is non-returnable.

Our delivery team is not able to move furniture or items already in your home. We require that your home is ready and all existing furniture is removed prior to delivery.

No. We cannot dispose of any existing furniture or equipment. You will need to dispose of your items on your own.

Yes, we deliver many of our products. We will give you a date and window of time when we will make the delivery.

If you have received your product from us, we will be more than happy to service or repair it. If you received your product from another company, we can fix that product, too! Please understand that some of the items that come in for service cannot be fixed immediately because parts have to be ordered. Diagnostic products like blood pressure monitors need to be sent to the manufacturer for repair.

Yes, our trained specialists are available 24-hours a day, 7 days a week, 365 days a year for any emergency service. Please call if you have any questions 888-723-8819.

Our on-call service personnel are available 24-hours a day, every day of the year. Please call if you have any questions 888-723-8819.

You may call anytime during our normal business hours (Monday-Friday, 8:00 am to 5:00 pm). If you leave a message, a billing specialist will return your call ASAP or on the next business day. Call 888-723-8819.